Friends College Kaimosi
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SERVICE DELIVERY CHARTER

Vision: To be a leading Institute of skills training in Science and Technology

Mission: To provide quality technical training and research in science and technology to meet changing society needs

Friends College Kaimosi is committed to high standards of service and shall apply the following standards in service delivery:

Services

Obligations

Charges

Duration

Responsible departments  

Enquiries

Voluntary visit/ call

Nil

10 minutes

All sections/ Departments

Admission of students

Minimum qualification

300

1 day

Registrar

Teaching

  • Registration to relevant programme
  • Proof of payment of tuition and other fees
  • Class attendance

Varies

As per termly schedules

Registrar/ Academic HODs

Internal Examinations

Proof of payment of tuition and other fees

 

Varies

As per termly schedules

Examinations Officer

External Examinations

  • Examination fees
  • Copy of birth certificate
  • Copy of identity card
  • 2 passport photographs

Varies

As per termly schedules

Examinations Officer

Issuance of academic certificates

Duly filled clearance form from the college

Nil

30 minutes

Registrar

Counselling services

Be a registered student or employee

Nil

Continuous

H.O.D Guidance and Counselling

Medical care services

Be a registered student

Nil

10 minutes

College nurse

Hire of College facilities

Written request form

Varies

2 days

Principal

Establish linkages and collaborations

  • Negotiations
  • Exchange of letters and visits
  • MOU

Nil

7 days

Industrial Liaison Officer

Payment of suppliers

Duly signed invoices and supporting documents

Nil

30 days

College Bursar

Commitment to Courtesy and Excellence in Service Delivery

Any service that does not conform to the above standards or if any officer does not live up to commitment to

courtesy and excellence in service delivery should be reported to:

  1. a) The Principal, FCK on the mobile number 0722 404 039
  2. b) The Chief Executive Officer, Public Complaints Standing Committee on Hotline Number:

0202303000/0710936000

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Friends College Kaimosi

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